Frequently Asked Questions
Everything you need to know about your skincare journey with Murad.
How do I determine which Murad products are right for my skin type?
We recommend taking our online Skin Quiz or consulting our skin type guides. Our products are color-coded by skin concern: blue for acne, purple for hydration, and green for environmental aging.
When can I expect my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy for opened products?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product—even if it has been opened or used—for a full refund of the purchase price, minus shipping.
Are Murad products tested on animals?
No, Murad is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
Do you offer international shipping?
Currently, our US website ships to the United States and its territories. For international orders, please visit our localized websites for the UK, Canada, or authorized global retailers.
How do I check the status of my subscription?
You can manage your Auto-Delivery subscriptions by logging into your Murad account and clicking on the 'Subscriptions' tab to adjust frequency, skip a delivery, or cancel.